The cloud is a delivery model of information technologies based on Internet protocols. Through ease of access to remote computing, increased security, scalability and reliability of today’s mature cloud-connected model allows businesses to dynamically provision and scale virtualised and shared resources.
Businesses looking to modernise and expand the capabilities of their infrastructure have three major architectural options to consider: Private Cloud, Public Cloud, or a hybrid deployment.
Your business decision to “operate in the cloud” can drive significant cost savings. The cloud model enables the acceleration of business change and improved customer experiences, these are powerful differentiators in the global marketplace where the contact center plays a pivotal role in providing customer service excellence in all competitive industry sectors.
Private cloud covers a number of deployment types, typical this means that a Service Provider has deployed their own Cloud and you have purchased a dedicated set of resources ring fenced for your requirements that will eventually be used to run your business applications, typically data centre type services are taken care of by the service provider and you manage your application stack.
Connectivity to the cloud is usually via dedicated circuits or via the internet.
A Private cloud could also be a local deployment of cloud technologies at your own data centre to offer cloud services out to your wider business and enhance your own infrastructure.
Security of your data usually is a key driver as to the type of cloud being chosen, for Private clouds with the right service provider you can achieve a very high level of data security even through the cloud provider is external to your own business.
MTell can offer a wide range of experience in deploying your own Cloud and or migrating from your existing infrastructure onto a new service provider driven Cloud platform.
Mtell being agnostic but having worked with many of the top cloud providers can offer you unbiased advice on how best to achieve your business goals and help de-risk the migration to your chosen cloud provider and identify many of the perceived unclear Cloud pitfalls.
Public clouds use a much more widely shared infrastructure model between customers than is with Private Clouds, but for certain applications or environments which have a less stringent data security requirement public cloud could be the right answer for your business.
Test and Proof of concept environments are good candidates for Public clouds as the nature of them is resource used for a minimal time and not required to be used permanently, usually with Public clouds you are on a pay as you use model.
Public cloud tends to require the most amount of application re-architecture due to the nature of the way the services are delivered.
MTell can offer a wide range of experience in migrating from your existing infrastructure onto a public cloud environment.
Mtell being agnostic but having worked with many of the top public cloud providers can offer you unbiased advice on how best to achieve your business goals and help de-risk the migration to your chosen cloud provider and identify many of the perceived unclear Cloud pitfalls.
As with any application, some will be suitable for Private Cloud, some will be suitable for Public cloud, some will be legacy and need to stay working on your current infrastructure, that’s where Hybrid cloud fits in, whereby you use the best of each of the technologies to achieve your digital strategy and offer the relevant services to meet your required business outcomes.
MTell can offer a wide range of experience in migrating from your existing infrastructure onto a public, private or upgrading your legacy environment to meet your latest digital strategy.